|Shipping and Handling
Delivery on all shipments both domestic and international shall be FOB origin. Title and risk of loss shall pass to the customer upon delivery of the products by Paddington's Tea Room to the carrier. Reasonable handling fees may be added to any shipment to cover materials.
Paddington's Tea Room ships all domestic orders via UPS Ground prepay and add. This means we pay the freight charges and add them to your invoice. If requested by the customer, Paddington's Tea Room will ship according to the terms indicated on the customer's purchase order.
Paddington's Tea Room ships all international orders the best-way depending on the weight and size. Prior quotation will be provided via pro forma invoice to any destination. For convenience, Paddington's Tea Room recommends the customer use their preferred carrier and have all charges billed to their account. The customer shall be liable for all import duties, taxes and any other expenses incurred or licenses or clearance required at port of entry and destination.
All new products purchased will be covered by the manufacturer warranty as specified in the quotation. Contact Paddington's Tea Room customer service for more information on manufacturer warranty period and coverage for all new products.
All returns with the exception of rentals require prior authorization from a Paddington's Tea Room customer service representative.